Chris Hallmark studied Physics at the University of Manchester, graduating with a First Class Honours degree. He worked for the speciality materials group Morgan Crucible plc for ten years in the UK and US, fulfilling roles as varied as Sales and Account Management, Production Control and Management, Quality Management, IT Management and Global Improvement Champion.

Chris has been a management consultant since 1999, specialising in Operations and Customer Service. He joined Interchange Group, a specialist contact centre software provider, leading client projects from design to implementation.

In 2003 Chris joined OEE Consulting, later to become Gobeyond Partners, and for over twenty years was part of its exciting growth and development, becoming a company director in 2013 and latterly Managing Director of Transformation Design. It was at OEE/Gobeyond that Chris, working with a great team, developed his deep expertise in customer experience, customer journeys and service design.

Now self-employed, Chris continues to champion the voice of the customer/colleague/pupil/patient in every project and interaction. He is a Trustee of East Midlands Academy Trust and volunteers his time to provide consultancy and coaching support to charities through an organisation called Pilotlight.